Operations, automation and sustainment
Master orchestrates, observes and sustains what runs behind the business, so that systems, applications and people keep working.
Expertise and recognition
BMC chose Master Support as partner of the year for orchestration and automation in Latin America. The announcement is the vendor own, published on their site.
See the official BMC announcement ↗
One night of operation
While the company sleeps, integrations, data loads and critical routines keep running. If something goes off course, Master takes over, so the business starts the day normally.
The night processes begin.
Integrations and dependencies move forward.
Something departs from the expected behaviour.
The operation takes over, isolates the cause and acts.
Flow back to normal.
The last processes finish.
The business starts the day normally.
Environments in production
10 years running what cannot stop.
Since 2016
Master takes over the operation of the client environment and answers for it from end to end. In practice, four fronts run at the same time and feed each other: orchestrate, observe, respond and evolve.
In the right order. At the right time. What has to run happens as a chain, not as isolated tasks.
Metrics, logs and traces describe how the environment behaves. The deviation shows up while it is still a deviation.
When something changes, someone takes over. The operation decides, acts and leaves a record.
The best incident is the one that does not happen twice. What we learn changes how the environment is designed.
The company
Master Support is the Grupo Vibe company dedicated to running critical corporate environments. It operates for banking, government, telecommunications and insurance.
Solutions
From service management to the migration of critical databases: the full catalogue, with what each front includes, is on the solutions page.
Partnerships
They bring the technology. Master brings the people who put it into production and keep it working. Pick a vendor to see what we deliver on it.
The ecosystem where Master expertise is most recognised: deploying, migrating, operating and training teams on Control-M, and keeping the environment running in production.
ITSM on the Helix platform: incidents, requests, problems and changes handled with process and history.
Monitoring and observability as a Premium Delivery Partner, with a certified team, from the collection architecture to training the client team.
Proof of execution, not of intention. Each case tells the environment, what was at stake and what changed.
230 routines · 4-step purchasing · 13-step credit. Source: BMC.
See case →2,000+ devices · ~100 thousand metrics · 2,300 operational hours gained. Source: Zabbix.
See case →Three specialised companies, one shared culture and a support network in common. When the challenge calls for more than one, the client has the Group network behind them.
All systems operational
Behind the scenes of digital operations, Master is who makes sure the next morning starts without surprises.
Comercial · +55 91 3222-1678 · comercial@mastersupport.com.br