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Solutions

Solutions to keep critical operations running.

Seven fronts, one promise: running critical technology with predictability. Each one can be contracted on its own; day to day, they work together.

ITSM and Service Management

01

Incidents, requests, problems and changes handled with process and history. Whoever takes tomorrow shift finds today record.

O que inclui

  • Design and deployment of service management processes
  • Incident, request, problem and change management
  • Service catalogue and service level agreements
  • Operation of the ITSM platform

Ecosystem

BMC HelixITILMPS.BR for Services

Workflow and process automation

02

What has to run, runs in the right order and at the right time, across systems, platforms and clouds. This is the front BMC recognised as the LATAM reference in 2026.

O que inclui

  • Workload orchestration and corporate batch
  • Design of dependency chains and execution windows
  • Control-M deployment, migration and operation
  • Integration of on premises and cloud applications in a single flow

Ecosystem

BMC Control-MManaged File TransferAPIs and integrations

Asset and application management

03

The map of the environment, always current: what exists, what it depends on and who answers for each part.

O que inclui

  • Discovery and dependency mapping
  • Asset inventory and lifecycle
  • Endpoint management
  • Configuration base aligned with service management

Ecosystem

BMC DiscoveryBMC Client Management

Monitoring, NOC/SOC and Observability

04

Infrastructure, applications and services read as a single environment, with someone watching and handling whatever goes off course.

O que inclui

  • Monitoring of assets, services and experience
  • Event correlation and noise reduction
  • Operations centre with incident identification and handling
  • Dashboards and operational reading for the business

Ecosystem

ZabbixPrometheusGrafanaInfluxDBZabbix Certified SpecialistZabbix Certified Professional

24×7 Support and Operations

05

Sustaining complex environments with a dedicated team, from the daily routine to the environment nobody else wants to take on.

O que inclui

  • Continuous operation of the environment
  • Tiered escalation and communication with the client
  • Application and infrastructure sustainment
  • Routines, maintenance windows and night execution

How we contract

scope per environmentservice level agreements defined in contract

Migration to Oracle Exadata

06

Planning, migration and stabilisation of critical databases on Exadata, with the operation carrying on through the transition.

O que inclui

  • Assessment of the current environment and migration plan
  • Database migration within a controlled window
  • Stabilisation and performance tuning
  • Post migration sustainment

Ecosystem

Oracle DatabaseOracle Exadata

Training in Zabbix, Control-M and Helix

07

Enablement for the client teams on the tools they operate, taught by the people who run those tools in production.

O que inclui

  • Classes tailored to the client environment
  • Tracks for operation, administration and architecture
  • Material and labs built on the real scenario

Ecosystem

ZabbixBMC Control-MBMC Helix

Not sure where to start?

Tell us what runs in your environment. Master comes back with a reading of your operation and points to which front makes sense to start with.

Talk to Master