ITSM and Service Management
01Incidents, requests, problems and changes handled with process and history. Whoever takes tomorrow shift finds today record.
O que inclui
- Design and deployment of service management processes
- Incident, request, problem and change management
- Service catalogue and service level agreements
- Operation of the ITSM platform
Ecosystem
BMC HelixITILMPS.BR for Services
Workflow and process automation
02What has to run, runs in the right order and at the right time, across systems, platforms and clouds. This is the front BMC recognised as the LATAM reference in 2026.
O que inclui
- Workload orchestration and corporate batch
- Design of dependency chains and execution windows
- Control-M deployment, migration and operation
- Integration of on premises and cloud applications in a single flow
Ecosystem
BMC Control-MManaged File TransferAPIs and integrations
Asset and application management
03The map of the environment, always current: what exists, what it depends on and who answers for each part.
O que inclui
- Discovery and dependency mapping
- Asset inventory and lifecycle
- Endpoint management
- Configuration base aligned with service management
Ecosystem
BMC DiscoveryBMC Client Management
Monitoring, NOC/SOC and Observability
04Infrastructure, applications and services read as a single environment, with someone watching and handling whatever goes off course.
O que inclui
- Monitoring of assets, services and experience
- Event correlation and noise reduction
- Operations centre with incident identification and handling
- Dashboards and operational reading for the business
Ecosystem
ZabbixPrometheusGrafanaInfluxDBZabbix Certified SpecialistZabbix Certified Professional
24×7 Support and Operations
05Sustaining complex environments with a dedicated team, from the daily routine to the environment nobody else wants to take on.
O que inclui
- Continuous operation of the environment
- Tiered escalation and communication with the client
- Application and infrastructure sustainment
- Routines, maintenance windows and night execution
How we contract
scope per environmentservice level agreements defined in contract
Migration to Oracle Exadata
06Planning, migration and stabilisation of critical databases on Exadata, with the operation carrying on through the transition.
O que inclui
- Assessment of the current environment and migration plan
- Database migration within a controlled window
- Stabilisation and performance tuning
- Post migration sustainment
Ecosystem
Oracle DatabaseOracle Exadata
Training in Zabbix, Control-M and Helix
07Enablement for the client teams on the tools they operate, taught by the people who run those tools in production.
O que inclui
- Classes tailored to the client environment
- Tracks for operation, administration and architecture
- Material and labs built on the real scenario
Ecosystem
ZabbixBMC Control-MBMC Helix